Policies

All policies are stated clearly to inform cardholders of their rights and responsibilities. If you have additional questions, please contact us.

* All artwork is Copyrighted.

* Return Policy and Refund Policy – Buyer may return items purchased from Gallery Osborne within 10 days of purchase for exchange only. Items returned must be in the same condition as when received. Shipping and handling costs (to return unwanted/damaged and/or receive new item) are the responsibility of the buyer. There are NO REFUNDS.

* Cancellation Policy – To cancel an order, please contact Gallery Osborne as soon as possible.

Orders usually ship out within 3-5 business days however, there are times when the orders ship out within 24 hours from the purchase time. If there is a request to cancel order after it has been shipped out, please see Return Policy and Refund Policy.

* Delivery / Shipping Policy – Gallery Osborne charges a flat rate of $10 to ship all art on a “per item” basis (except RELIEF giclees which are between $150-$350 for s/h via UPS-those charged come directly from UPS and s/h payments will be made directly to UPS). Most lithograph prints and original paintings ship out within 3-5 business days or the order date, via UPS Ground. Unworked or reworked giclees come rolled and ship out within 7-14 business days.

All orders placed by buyers outside of the USA, will be charged $10 in addition to the final bill (because the site does not charge s/h for out of country sales). These orders and all orders being shipped to P.O. Boxes will ship via First Class USPS. If there is a problem with item as a result of shipping/handling or if you see dents in the package, please take pictures of the wrapping before opening package. Please take pictures of damaged art and contact UPS at 1-800-742-5877 to make a claim. UPS will come to your location to inspect the package and will contact us.

Country of Merchant: Address displayed in #2 must be within the U.S. Privacy Statements.

If payment is made with a check, orders are held until checks clear, at which time, orders are prepared and shipped.

Privacy Policy: Protecting your private information is our priority. This Statement of Privacy applies to the galleryosborne.com website and governs data collection and usage. By using the galleryosborne.com website, you consent to the data practices described in this statement.

Collection of your Personal Information

Gallery Osborne (GO) may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. If you purchase GO products and services, we collect and store billing and credit card information. GO may also collect anonymous demographic information, which is not unique to you, such as your Postal Code, age, gender, preferences, interests and favorites. Gallery Osborne reserves the right to delete customer information for potential buyers with whom we can not complete an order, at any time.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through GO public message boards, this information may be collected and used by others.

GO encourages you to review the privacy statements of websites you choose to link to from galleryosborne.com so that you can understand how those websites collect, use and share your information. GO is not responsible for the privacy statements or other content on websites outside of the galleryosborne.com and GO family of websites.

Use of your Personal Information

GO collects and uses your personal information to operate the galleryosborne.com website and deliver the services you have requested. GO will also periodically send service updates to registered users.

GO may also use your personally identifiable information to inform you of other products or services available from GO and its affiliates.

GO does not sell, rent or lease its customer lists to third parties. GO may share your information with third parties who perform tasks required to complete a purchase transaction. All such third parties are prohibited from using your personal information except to provide these services to galleryosborne.com, and they are required to maintain the confidentiality of your information.

GO websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on galleryosborne.com or the site; (b) protect and defend the rights or property of GO; and, (c) act under exigent circumstances to protect the personal safety of users of galleryosborne.com, or the public.

Use of Cookies

The GO website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize GO pages, or register with GO site or services, a cookie helps GO to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same galleryosborne.com website, the information you previously provided can be retrieved, so you can easily use the galleryosborne.com features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GO services or websites you visit.

Security of your Personal Information

galleryosborne.com secures your personal information from unauthorized access, use or disclosure. RocketLawyer.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Children Under Thirteen

GO does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement

GO will occasionally update this Statement of Privacy to reflect company and customer feedback. GO encourages you to periodically review this Statement to be informed of how GO is protecting your information.

Contact Information

Gallery Osborne welcomes your comments regarding this Statement of Privacy. If you believe that galleryosborne.com has not adhered to this Statement, please contact us.